From a practical point of view – we want you to be delighted with the product, the results of the project, and a proud promoter of Low Cost Wire…
So if there is EVER a problem – please contact us
- with a free call 1300 601 514 or +61 2 9979 5812, or
- directly through email Customer Service…
and we will do everything within reason to make it right. Accepted returns will be refunded as a direct disbursement against the original purchase. Disbursements will be completed within 14 days after the return is accepted.
Please review the acceptable criteria for Refund carefully. If the item does not meet the Acceptable Criteria for refund, it is deemed an unaccepted return. Low Cost Wire will inform the client in writing. Unaccepted returns will be held for 7 days after the client has been informed. If the client wants the item returned, they must inform Low Cost Wire in writing within the 7 day holding period. Clients will be charged return postage for any unaccepted return.
- Acceptable Criteria for Refund
- Package and Items in Original Condition: All clients seeking refund, must return items in a saleable condition (generally unopened in the original packaging with all components present and intact – or VERY carefully re-packed). We work hard to ensure the integrity of the packaging for shipping to our end clients – we need you to do the same. If the item or its packaging arrives damaged, or incomplete, you will be informed by email, and the return will not be honored.
- Request received within 90 days of Purchase: if its Brand New, (possibly out of the package, but unused), and non-electrical normal stock …you can send it back, no questions asked, and we refund your money for all normally stocked items and full (uncut) reels of wire. The return of a ‘custom cut’ length of wire, a special order, a custom build or a used item – all have special conditions spelled out below. If in doubt – please ask.
- Unacceptable Criteria for Refund
- Damaged in Shipping: – (for example its been damaged by the courier) – then you must refuse to accept the shipment if it is not acceptable. Signing for a shipment from a courier means that you have inspected the shipment and found it to be free of damage. Please be careful.
- Products with Electrical Components: Electrically powered items sold by Low Cost Wire Pty Ltd and its trading entities, are tested and confirmed fit for purpose at the time of shipping / dispatch. Once opened, products with electrical components sold by Low Cost Wire Pty Ltd and its trading entities, are not refundable.
- Request received greater than 90 days after Purchase: Please contact us directly through Customer Service, and we will consider the situation and your request. If we approve the return, we reserve the right to charge a 50% restocking fee as well as applying the constraints of a return within 90 days…
Special Conditions:
- Custom Cut: If its Wire that has been cut to a length (less than a whole standard factory reel), then Low Cost Wire will apply a 50% cost recovery fee as the wire will require repackaging and handling with the ensuing wastage that results. So when you buy a cut length of wire – please be careful.
- Special Order: If a non website listed item or a large order quantity of a listed item (1000 pcs or greater) is specifically sourced for a single order, then it is a special order and Low Cost Wire will apply a 50% cost recovery fee as the wire will require repackaging, restocking, and handling. So when you make a special order with us – please be careful. If in doubt – please ask.
- Custom Build: If the item or order is a special order that has a service including fabrication, swaging, machining, or fitting applied – then no returns or refunds are accepted, unless the item does not match the written specifications. A replacement will be offered that meets the written specifications. If in doubt – please ask.
- Used Items: If the item purchased is sold as ‘used’… no returns or refunds are accepted. All are used merchandise is sold as-is. We are meticulous in specifying any problems with the items that would affect their intended function. Used items will not have original packaging and may not be perfect, but they represent great value.