From a practical point of view – we want you to be delighted with the product, the results of the project, and a proud promoter of Low Cost Wire…
So if there is EVER a problem – please contact us
and we will do everything within reason to make it right.
- If there is damage in shipping – (for example its been damaged by the courier) – then you must refuse to accept the shipment if it is not acceptable. Signing for a shipment from a courier means that you have inspected the shipment and found it to be free of damage. Please be careful.
- Within 60 days, if its Brand New, unused, and normal stock …you can send it back, no questions asked, and we refund your money for all normally stocked items and full (uncut) reels of wire. The return of a ‘custom cut’ length of wire, a special order, a custom build or a used item – all have special conditions spelled out below. If in doubt – please ask.
- After 60 days, please contact us directly through Customer Service, and we will consider the situation and your request. If we approve the return, we reserve the right to charge a 50% restocking fee as well as applying the constraints of a return within 60 days..
- For all returns – we require that the items be returned unopened in the original packaging with all components present and intact. We work hard to ensure the integrity of the packaging for shipping to our end clients – we need you to do the same. If the item or its packaging arrives damaged, or incomplete, you will be informed and the return will not be honored.
- Custom Cut: If its Wire that has been cut to a length (less than a whole standard factory reel), then Low Cost Wire will apply a 80% cost recovery fee as the wire will require repackaging and handling with the ensuing wastage that results. So when you buy a cut length of wire – please be careful.
- Special Order: If a non website listed item or a large order quantity of a listed item is specifically sourced for a single order, then it is a special order and Low Cost Wire will apply a 50% cost recovery fee as the wire will require repackaging, restocking, and handling. So when you make a special order with us – please be careful. If in doubt – please ask.
- Custom Build: If the item or order is a special order that has a service including fabrication, swaging, machining, or fitting applied – then no returns or refunds are accepted, unless the item does not match the written specifications. A replacement will be offered that meets the written specifications. If in doubt – please ask.
- Used Items: If the item purchased is sold as ‘used’… no returns or refunds are accepted. All are used merchandise is sold as-is. We are meticulous in specifying any problems with the items that would affect their intended function. Used items will not have original packaging and may not be perfect, but they represent great value.